• Services

    From port to customer nobody does a better job of fulfilling your goods. For 20 years Aspen has been exceeding our customers expectations providing complete fulfillment services to a wide range of marketing companies and manufacturers.

  • Capabilities

    Order processing for consumer goods ordered through 800 inbound services and internet (B2C). Commercial distribution (B2B) services are provided to major retailers and shopping networks. Services include credit card processing,

  • Ingenuity

    Read our stories of how we solve customer problems.

    Non-profit donations:

    A major non-profit came to us to implement a fulfillment program for a nationally advertised donation solicitation program. Key to their success was 

  • You

    You are putting it all out there to create a successful business. Let Aspen show you how we can help.

     

     

     

     

 

Marketing Tips

Customer Services Tips

 

Keeping Customers With Good Customer Service 
 
Successful companies provide proactive customer service. Proactive customers service leads to increased business and loyalty. Here are a few tips to keep in mind.
 
Be a double checker
Customers appreciate it when a sales representative takes a minute to check on an item they've asked for. It lets them know they're being listened to and cared for.
 
Do something extra
Average service is about meeting the customer’s expectations. Great customer service is exceeding it. Give your customers more than they expect, and they'll return to do business with you.
 
Take the initiative
Offer several solutions to the customer's predicament. If one doesn't work, make sure you have multiple avenues to resolve their problems. This way, the customer knows you are trying your best to help them, and in the future will not hesitate to buy from you, since they'll know whatever problem they have, you'll be able to fix it.
 

Managing Online Feedback

 

Getting slammed on Twitter, Yelp or even your own website? How to use online customer feedback -- good or bad -- to help benefit your business.

Managing Online Customer Feedback: 5 Things You Need to Know

 


 
 
 
 

Login